At Highway Auto Wrecking, we strive to ensure that every customer is satisfied with their purchase of used auto parts, vehicles, and services. This policy explains how refunds and returns are handled.
1. Returns of Auto Parts
- Returns are accepted within 30 days of purchase.
- Items must be unused, in original packaging, and in the same condition as received.
- Certain items, such as custom or specially ordered parts, are non-returnable.
2. Refunds
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–7 business days.
- Shipping costs are non-refundable, unless the return is due to our error.
3. Exchanges
- If you receive a defective or incorrect item, we will arrange an exchange at no additional cost.
- Please contact us immediately to initiate an exchange.
4. Services
- Service cancellations or modifications must be communicated prior to the scheduled service date.
- Refunds for services are handled on a case-by-case basis depending on the nature of the service and completed work.
5. How to Request a Return or Refund
To request a return, refund, or exchange, please email us at:
contact@highwayautowrecking.com
Include your order number, item details, and reason for the return or refund. Our team will respond promptly with instructions.
6. Policy Changes
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.